My Cave Mania receives orders 24 hours a day, 7 days a week. However, we only process orders during normal business hours. Our business hours are Monday through Friday from 9:00 a.m. to 5:00 p.m. EST. My Cave Mania is closed weekends and major holidays.
Orders received before noon (EST) will usually be processed and shipped on that same business day. Orders received after 12:00 p.m. (EST) are normally processed and shipped the next business day. Any orders received after 12:00 p.m. (EST) on Fridays are normally processed and shipped the following Monday.
Your order may be delayed if additional shipping information is required, or the billing information provided for your card does not match the billing information provided by your bank. A Customer Service Representative will contact you by email or phone within 24 business hours if your order is delayed for any reason. The My Cave Mania website is a fully functional website with Customer Service integration for sales order processing and inventory management. Once an order is submitted through the My Cave Mania website, the inventory is committed to that order. However, the sale is not considered complete and final until the order is fulfilled and billed by My Cave Mania. It is our policy not to bill an order unless the item(s) are verified in stock and ready to be shipped.
Once the customer submits an order, the customer will receive an email notification verifying the order submission to My Cave Mania. The email will include a hyper-link allowing the customer to track the progress of an order; an order confirmation, and the item(s) purchased. A second email will be sent to the customer when the order is fulfilled and billed and will include a final invoice for the item(s) purchased.
Unfortunately there may be occurrences when the website shows items are in stock when My Cave Mania is out of stock for that item. My Cave Mania continues to strive towards 100% inventory accuracy on the website, but cannot guarantee an item is in stock even though the sales order shows inventory is available. It is My Cave Mania's policy not to charge the customer’s credit card for payment until the item(s) are verified in stock and available to ship.
My Cave Mania takes many precautions to ensure accurate pricing and accurate images. However, there may be situations in which My Cave Mania displays a product with incorrect pricing, or displays an incorrect image for a specific product. Once My Cave Mania is aware of an incorrect price and/or incorrect image, it is corrected and the customer is notified immediately by email or phone. The customer will have the option to accept or decline the item.
My Cave Mania accepts Visa, MasterCard, Discover, American Express and PayPal as methods of payment for your order.
In order to protect the customer from the risk of credit card fraud, My Cave Mania will verify all billing information with the issuing bank, and confirm the shipping address. My Cave Mania requires a telephone number and email address in order to contact you if there is a question or problem with your order.
The customer's order will be fulfilled and billed only when My Cave Mania deems the credit card information accurate. The credit card information is accurate when the customer's name and billing address matches the credit card bank information.
There may be occurrences when the customer receives an order confirmation number, but the order cannot be fulfilled and billed by My Cave Mania because the credit card billing address does not match the submitted billing address from the customer. My Cave Mania will contact the customer by email to inquire about the issue. The sales order will be voided until the issues are resolved. My Cave Mania will not hold inventory for a specific order during this time. My Cave Mania will not guarantee the item(s) will be available once the customer resolves the issue. It is the customer's responsibility to provide the correct credit card information.
If a credit card declines during order processing, the order will be canceled. The customer will be contacted immediately by email or phone regarding your canceled order. The customer can reinstate the order at any time. However, My Cave Mania will not guarantee the item(s) will be in stock when your order is reinstated.
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